Thank you for shopping withTrapstar. We wish you to be happy with your purchase and we recognize that there are times when returns are required. We recommend that you read the Return and Refund Policy carefully to assure you have a pleasant and easy experience.

1. Returns:

Refunds are accepted within 07 days of the day of the delivery. To be acceptable for return, the item should be unworn, not washed and in the exact state as when received, including the of the original labels, packaging and tags.

Making a Return: In order to begin a return process, contact our customer support department via the Contact Us page. Please deliver your order number as well as information about the item(s) you’d like to return. We’ll guide you through the procedure and add an authorization for return in the event that it is required.

Return Shipping Return Shipping: Customers are accountable for the cost of returning shipping. We suggest together a service that tracks your shipment for tracking your return to assure you return accepted.

2. Refunds:

Processing Time: After we have received your items returned to us We will examine the items and issue a refund. Refunds are usually processed within 3-7 working days. The exact timing may differ dependent on the payment service you use.

Refund Method Refunds are issued to the payment method that was used to pay for the purchase. If the payment method used originally is no longer accepted then we will refund the purchase as a credit to the store.

Partial Refunds: in some situations, a partial refund could be offered if returned items exhibit signs of wear or aren’t in original condition.

3. Exchanges:

Product Exchange We do not provide direct exchanges. If you want swap an item you must follow the return procedure and then place a new order for the item you wish to exchange.

4. Damaged or Defective Items:

Check Your Order: Please examine your purchase upon delivery. If you find defective or damaged items We will contact you immediately with photographs and information about the problem.

Refund or Replacement If you request a refund or replacement, we will replace the defective or damaged products or bring the item for a refund, based on your preferences and the product availability.

5. Non-Returnable Items:

End of Sale Products: Certain products like clearance products or items that are final sales are not suitable for return. Check the description of the item for any restrictions.

6. Contact Us:

In case you’ve got any concerns or questions concerning our Return and/or Refund Policy Please reach out to our customer support department via the Contact Us page. We’re here to help you and assure you are satisfied in the purchase of Trapstar  products.

7. Changes to the Return and Refund Policy:

Trapstar is entitled to modify or alter the Return Policy as well as Refund Policy at anytime. Any modifications will be announced on this site and the date of effective will be amended accordingly.

Thank you for selecting Trapstar – Where Style Meets Elegance.

CONTACT US

Email: [email protected]
Phone Number: +7487238227
Address: 12 Albion St, Cheltenham, GL52 2LP, UK